(603) 941-9041
(603) 941-9041

Tech Support - ways to solve common storage issues after hours

Tech Support Menu (With Videos)

Noke Electronic Locks

603 Storage made the decision to remove all Noke electronic latches/locks from our storage units. We found that they caused far more problems (since they are "tech devices") than they solved for the customer. Too many times paying customers were unable to access their units - and as such we have gone back to the tried and true lo-tech solution of Disc Locks. We do stress the use of DISC locks - locks with no exposed shackle. 20+ years in this biz has taught us that exposed-shackle locks are an invitation to criminals, and as such we do not allow them on our facilities.

    Logging in to Your Account with 603 Storage


    Click HERE to find your facility and log in.

    It will ask for your User ID (which IS case sensitive - exact match needed). User ID is often your email address (all lower case, if we entered it for you). Also try (firstinitial)(lastname) all lower case. John Smith would be jsmith. Note that if you entered this when you rented, it will need to exact-match whatever you entered. 

    You also need your password. There is a "reset passord" link on the login page, which will use your email address to verify you.

    If you cannot log in just CONTACT US and we will help!

    Having Problems with your Traditional Latch and Lock?

    • Most lock issues are the result of a sticky lock. We find the best trick is to simply jiggle the lock while you try to turn the key. If that doesn't work, please contact us so we can schedule a lock removal. There may be a fee for this service, depending on how fast you need it done.
      • If you need immediate access, you do have the option of hiring a locksmith at your own expense. 
      • Please be advised that you should never use a bolt cutter, or any tools, to open or remove a lock on a storage unit. You may be liable for any damage done if you use tools - and of course, the police may take notice if you are using tools to remove a lock!
    If you are having trouble sliding the latch on your unit, there are 2 tips you can try:
    1. Find the handle for the storage door, located down by your feet. Use your foot to put a little down pressure on that handle while you slide the latch.
    2. If that does not work, try bouncing the door up and down very lightly while you try the latch again.
             - This Video has an example of this

    • If you have the latch open, but the door will not move up, something may have fallen against the unit from the inside. In this case some brute force may be needed - but be aware that things will likely fall out when you open the door.
    • In rare cases, the springs on the door may have broken. In that case, leave us a message, the unit will need the attention of our maintenance staff.

    How to properly latch a storage unit (video)

    Is your unit overlocked?

    • Is your account current? If so, we will remove the overlock at our next site visit. If you need access immediately, then please email or text us for the Overlock code.
    • Have your code but having trouble removing the overlock? If so, please see below for tips and tricks on removing our overlock:
    -To remove our overlock, line up the middle of the letters with the little black lines on the front side of the lock - the side with the lever over the tumblers.
    - You can feel the tumbler drop into the groove when it's lined up properly. 
    - Also, jiggle the entire lock while you try to move that little lever over the tumblers, it can be sticky.

       **To avoid a charge, return the removed overlock and red clasp to us by dropping it in the box by the office.

    How to remove a 603 Overlock (video)


    Signing your Rental Agreement online


    How to Sign your Rental Agreement(video)



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